MICC Case Intake (PQCs, MIs and AEs) Bangalore, India, USA & Europe - Clinevotech
Clinevo Tech Banner

MICC Case Intake (PQCs, MIs and AEs)

Clinevo MICC Intake is a web-based tool for Medical Information Call Center (MICC) and PV users to Log, Track and Monitor Product Quality Complaints (PQCs), Medical inquiries (MIs) and Adverse Events (AEs).

Clinevo Technologies

Medical Information Call Center (MICC)

Consumer / Patient when has an Medical Inquiry / Product complaint or adverse drug reaction, reports that to Medical Information Call Center of the Sponsor

MICC Operator Interface

Call center team enters the information captured during the call into Clinevo Call centre intake.

Automated Notification to Consumer

Consumer gets an autogenerate email with Case Number to track this complaint in the future. Entered call center case information will be available to central triage team

Forward AEs to PV Database

AE information can be forwarded to Clinevo Safety System (Integrated Platform to perform duplicate case search and registration of the case in core PV Database) or any other PV Databases for case processing and regulatory submissions. Clinevo call centre intake provide various export option for ae classified cases which can be used to integrate with any other PV Databases.

Feedback / Workflow

MI and PC information can be maintained and necessary updates / email notifications can be sent back to the consumer via Clinevo intake module or thru calls.

Pharmacovigilance / Quality Team Interface

Central Triage team can analyse the information entered and route the case to respective MI/PC or AE team.

Image One Intake System

  • Clinevo Pharmacovigilance Call Centre Intake is an one interactive web interface to report and track Product Quality Complaints (PQCs), Medical inquiries (MIs) and Adverse Events (AEs).

Image PV and Quality System Integrations

  • Clinevo Pharmacovigilance Call Centre Intake can be integrated with Standard Pharmacovigilance and Quality system for seamless case and complaints processing

Image Dynamic workflows

  • Clinevo Pharmacovigilance Call Centre Intake provides easily configurable workflows to meet any complex organization requirements for managing Product Quality Complaints (PQCs), Medical inquiries (MIs) and Adverse Events (AEs).

Image Notifications to Consumers / Reporters

  • Clinevo Pharmacovigilance Call Centre Intake sends automated email notifications to the consumers / reporters when there are updates from PV / Quality teams on the reported Product Quality Complaints (PQCs), Medical inquiries (MIs) and Adverse Events (AEs).

Image Regulatory Inspection Ready

  • Clinevo Pharmacovigilance Call Centre Intake complies with all current and emerging regulations including 21 CFR Part 11, ANNEX 11, GxP, and GDPR.

Image Easy to Use Interface

  • Consumers / Reporters can use the Interface without any training to log Product Quality Complaints (PQCs), Medical inquiries (MIs) and Adverse Events (AEs).

Image Tracking / Ticketing Interface for Consumers

  • Clinevo Pharmacovigilance Call Centre Intake provides interface to consumers / reporters to track the from PV / Quality teams on the reported Product Quality Complaints (PQCs), Medical inquiries (MIs) and Adverse Events (AEs).

Image Cost Effective & High Performing

  • Clinevo Pharmacovigilance Call Centre Intake is a cost-effective system comes with transparent optimized pricing.
  • Clinevo Pharmacovigilance Call Centre Intake is built on a Committed Infrastructure, hosting, training, business process and 24/7 Application support.

Image Real time monitoring, Dashboards and reporting

  • Clinevo Pharmacovigilance Call Centre Intake provides powerful and actionable dashboards and reports for real time monitoring and tracking of quality and compliance.

Image Anytime, Anywhere & Any device

  • Clinevo Pharmacovigilance Call Centre Intake is a User-friendly web application which can be accessed with internet / intranet using IE, Chrome and Firefox browsers

Do you want to Know more Enquire Now

Enquire
Now

Call us now: USA : +1 - 315 232 8028
INDIA : +91 - 44 6645 5983

Reach us Now:
info@clinevotech.com



© 2016 - 2021 Clinevo Technologies | Sitemap

Back to Top