MICC Case Intake (PQCs, MIs and AEs)

Clinevo MICC Intake is a web-based tool for Medical Information Call Center (MICC) and PV users to Log, Track and Monitor Product Quality Complaints (PQCs), Medical inquiries (MIs) and Adverse Events (AEs).

Medical Information Call Center (MICC)

Consumer / Patient when has an Medical Inquiry / Product complaint or adverse drug reaction, reports that to Medical Information Call Center of the Sponsor

MICC Operator Interface

Call center team enters the information captured during the call into Clinevo Call centre intake.

Automated Notification to Consumer

Consumer gets an autogenerate email with Case Number to track this complaint in the future. Entered call center case information will be available to central triage team

Forward AEs to PV Database

AE information can be forwarded to Clinevo Safety System (Integrated Platform to perform duplicate case search and registration of the case in core PV Database) or any other PV Databases for case processing and regulatory submissions. Clinevo call centre intake provide various export option for ae classified cases which can be used to integrate with any other PV Databases.

Feedback / Workflow

MI and PC information can be maintained and necessary updates / email notifications can be sent back to the consumer via Clinevo intake module or thru calls.

Pharmacovigilance / Quality Team Interface

Central Triage team can analyse the information entered and route the case to respective MI/PC or AE team.

One Intake System

Clinevo Pharmacovigilance Call Centre Intake is the best case intake with an one interactive web interface to report and track Product Quality Complaints (PQCs), Medical inquiries (MIs) and Adverse Events (AEs).

Dynamic workflows

Clinevo Pharmacovigilance Call Centre Intake provides easily configurable workflows to meet any complex organization requirements for managing Product Quality Complaints (PQCs), Medical inquiries (MIs) and Adverse Events (AEs).

PV and Quality System Integrations

Clinevo Pharmacovigilance Call Centre Intake can be integrated with Standard Pharmacovigilance and Quality system for seamless case and complaints processing

Regulatory Inspection Ready

Clinevo Pharmacovigilance Call Centre Intake complies with all current and emerging regulations including 21 CFR Part 11, ANNEX 11, GxP, and GDPR.

Anytime, Anywhere & Any device

Clinevo Pharmacovigilance Call Centre Intake is the best User-friendly web application which can be accessed with internet / intranet using IE, Chrome and Firefox browsers

Easy to Use Interface

The best case intake interface where the Consumers / Reporters can use the Interface without any training to log Product Quality Complaints (PQCs), Medical inquiries (MIs) and Adverse Events (AEs).

Real time monitoring, Dashboards and reporting

Clinevo intake is the best case intake which provides powerful and actionable dashboards and reports for real time monitoring and tracking of quality and compliance.

Tracking / Ticketing Interface for Consumers

Clinevo Pharmacovigilance Call Centre Intake provides interface to consumers / reporters to track the from PV / Quality teams on the reported Product Quality Complaints (PQCs), Medical inquiries (MIs) and Adverse Events (AEs).

Notifications to Consumers / Reporters

Clinevo Pharmacovigilance Call Centre Intake sends automated email notifications to the consumers / reporters when there are updates from PV / Quality teams on the reported Product Quality Complaints (PQCs), Medical inquiries (MIs) and Adverse Events (AEs).

Cost Effective & High Performing

Clinevo Pharmacovigilance case Intake is the best cost-effective system that comes with transparent optimized pricing.
Clinevo intake is the best case intake built on a Committed Infrastructure, hosting, training, business process and 24/7 Application support.