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Privacy Policy

At Clinevo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Notice outlines how we collect, use, disclose, and protect the personal information you provide to us. By using our services or accessing our website, you consent to the practices described in this notice.

1. Information We Collect

We may collect the following types of personal information from you:

  • Contact information (such as name, address, email address, and phone number)
  • Payment and billing information
  • Information about your interactions with our products or services
  • Information you provide when contacting our customer support
  • Demographic information (such as age, gender, and interests) if voluntarily provided
  • Use of Personal Information

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Providing and improving our products and services
  • Processing your orders and payments
  • Communicating with you about your account, inquiries, and updates
  • Responding to your customer service requests
  • Conducting market research and analysing user trends
  • Customizing and personalizing your experience with our products or services
  • Sending you promotional offers, newsletters, or other marketing communications (with your consent, where required by law)
  • Disclosure of Personal Information, if required.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

Service Providers: We may engage trusted third-party service providers to assist us in delivering our products and services. These providers have access to your personal information only to the extent necessary to perform their tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Compliance: We may disclose your personal information if required by law, governmental or regulatory authorities, or to protect our rights, safety, or property.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website in such circumstances.

4. Data Security and Retention

We implement reasonable measures to protect the security of your personal information. However, please note that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information. We will retain your personal information for as long as necessary to fulfil the purposes outlined in this notice, unless a longer retention period is required or permitted by law.

5. Legal Basis for Processing the Data

The legal basis for processing your personal data includes obtaining your consent for specific purposes or to take pre-contractual steps at your request, pursuing legitimate interests while respecting your rights and freedoms, compliance with legal obligations, and processing for tasks carried out in the public interest or in the exercise of official authority. These legal bases ensure that your personal data is processed lawfully, transparently, and in accordance with applicable data protection laws and regulations.

6. Your Rights and Choices

You have certain rights and choices regarding your personal information:

Access and Update: You may request access to and update the personal information we hold about you.

Marketing Communications: You can opt-out of receiving marketing communications from us by following the instructions in the communication or contacting us directly.

Cookies and Tracking Technologies: You can set your browser to refuse all or some browser cookies or alert you when cookies are being sent. However, please note that disabling cookies may impact your experience on our website.

Subject Access Request Procedure: Relevant individuals have the right to request details of their personal data that Clinevo holds on them by submitting a Subject Access Request.

Every individual associated with Clinevo is entitled to the following:

  1. The right to access
  2. The right to rectification
  3. The right to erasure
  4. The right to restrict processing
  5. The right to object
  6. The right to data portability
  7. Right in relation to automated decision-making and profiling

7. Children's Privacy

Our products and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete it.

Note: The minimum age limit for privacy notices in India is not specifically defined, but consent is required from individuals below 18 years of age. While in the United States, the Children's Online Privacy Protection Act (COPPA) governs the collection of personal information from children under 13 years old, and in Europe, the General Data Protection Regulation (GDPR) sets the age of consent for personal data processing at 16 years old, but individual EU member states may lower it to a minimum of 13 years old. The age limit will be applied accordingly.

8. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal obligations. We encourage you to review this notice periodically for any updates. The revised notice will be effective immediately upon posting.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Notice or the processing of your personal information, please contact us at:

Clinevo Technologies

A-301, KSSIDC I Block-2nd Floor,
Electronic City Phase 1,
Bengaluru, Karnataka 560100, India.
Phone No: +91 99025 09676

By using our services or accessing our website, you acknowledge that you have read and understood this Privacy Notice and agree to its terms.

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