Clinevo Case Intake

Drug Safety

Clinevo Case Intake (MICC, Email, Web, Forms)

Clinevo Case Intake is a web-based application designed for Medical Information Call Center (MICC) and Pharmacovigilance (PV) users to efficiently log, track, and monitor Product Quality Complaints (PQCs), Medical Inquiries (MIs), and Adverse Events (AEs).

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Clinevo Case Intake captures cases received through multiple channels, including phone calls, emails, direct submissions from consumers via websites, and forms submitted by affiliates and partners. By streamlining intake operations and ensuring standardized case documentation, Clinevo Case Intake enhances the visibility, traceability, and management of case data across all sources.

MICC Intake

Capture and track Product Quality Complaints, Medical Inquiries, and Adverse Events received through call centers.

Email Intake

Automatically ingest and manage PQCs, MIs, and AEs received via email with tracking and case creation workflows.

Web Intake

Record and monitor PQCs, MIs, and AEs directly submitted by consumers through websites and online portals.

Forms Intake

Intake PQCs, MIs, and AEs from structured (CIOMS, MedWatch, SAE) and Unstructured forms shared by affiliates and partners.

Intelligent Intake and Seamless Integration

One Intake System

Unified web interface to log and track PQCs, MIs, and AEs from various channels easily and efficiently.

Dynamic Workflows

Configurable workflows support any organization's needs for PQCs, MIs, and AEs management.

Easy-to-Use Interface

Simple, intuitive intake interface allows consumers to log cases without requiring training.

PV and Quality Integrations

Seamless integration with Pharmacovigilance and Quality systems for efficient case management.

Regulatory Inspection Ready

Compliant with 21 CFR Part 11, ANNEX 11, GxP, and GDPR for global regulatory readiness.

Monitoring, Accessibility and Performance

Real-Time Monitoring & Reports

Actionable dashboards and reports enable real-time monitoring of quality, compliance, and case metrics.

Tracking Interface for Users

Consumers/reporters can track updates on reported PQCs, MIs, and AEs directly through the portal.

Cost-Effective & High Quality

Transparent pricing with high performance infrastructure, training, hosting, and 24/7 support.

Notifications to Reporters

Automated notifications keep consumers updated when PV or Quality teams take action on their cases.

Anytime, Anywhere Access

User-friendly web app accessible via internet/intranet on IE, Chrome, and Firefox browsers.

Why Choose Clinevotech's Software Solutions?

Global Trust

Clinevo tech’s software solutions are trusted by life sciences, pharmaceutical, biotech, and CRO clients across the USA, the UK, Europe, Korea, Japan, China and India.

Compliance-Driven

Built with industry regulations, our software includes automated compliance checks, robust audit trails, and tools to ensure adherence to guidelines and standards.

Cost-Effective

Reduce the need for infrastructure and manual processes. Our cloud-based software provides an efficient and affordable solution tailored to your needs.

End-to-End Process Management

From initial setup to final reporting, our software supports every stage of your workflow, ensuring organized, compliant, and up-to-date process management.

Expert Support

Our experienced team offers dedicated support for implementation, training, and ongoing assistance, ensuring the success of your operations.